Refund Policy
Last Updated: march 20, 2025
Thank you for shopping with Dgbasket. We are committed to providing high-quality digital products and a smooth purchasing experience. Please read this Refund Policy carefully before placing an order.
1. Nature of Our Products
Dgbasket sells digital products only, including but not limited to:
Templates
Printables
Reels Bundles
T-Shirt Designs
Mockups
eBooks
Kids Worksheets
Other downloadable digital resources
Since these products are delivered electronically and can be accessed immediately after purchase, they cannot be returned like physical goods.
2. No Refunds for Digital Products
All purchases made on Dgbasket are final.
Once your payment has been successfully processed and the digital product has been made available for download or access, we do not offer refunds, returns, or exchanges.
Please review the product description, features, compatibility, and any available previews carefully before making your purchase.
3. When a Refund May Be Considered
Although our general policy is No Refunds, we may review refund requests in limited situations, such as:
You were charged more than once for the same order.
Your payment was successful, but the product was not delivered due to a technical issue on our website.
The purchased file is permanently corrupted or unavailable, and we are unable to provide a working replacement within a reasonable time.
A refund is required under applicable law.
Each request will be reviewed individually. Approval of a refund is at our sole discretion, except where otherwise required by law.
4. Situations Where Refunds Will Not Be Provided
Refunds will not be issued for reasons including, but not limited to:
You changed your mind after purchasing.
You purchased the wrong product by mistake.
You no longer need the product.
You did not read the product description before purchasing.
You are unable to use the product because of software, hardware, or device compatibility that was described or reasonably expected.
You forgot to download the product.
You do not know how to use the product.
You are dissatisfied after downloading the product for personal preference.
You request a refund after sharing, copying, or downloading the files.
5. Technical Support
If you experience any issues accessing or downloading your purchase, we encourage you to contact us before requesting a refund.
Our support team will make reasonable efforts to help resolve problems related to:
Download access
Corrupted files
Missing files
Order verification
Account access
6. Chargebacks
If you have a problem with your order, please contact us first so we can try to resolve it.
Submitting a false or fraudulent chargeback after receiving or downloading a digital product may result in:
Suspension or termination of your customer account.
Revocation of access to purchased products.
Reporting the matter to the relevant payment provider.
Further action where permitted by applicable law.
7. Contact Us
If you believe your purchase qualifies for review under this Refund Policy or you need assistance with your order, please contact us.
Dgbasket
Website: https://dgbasket.in/
Email: support@dgbasket.in
WhatsApp: +91 7079730176
We aim to respond to support requests as quickly as possible and will do our best to resolve any genuine issues with your purchase.